Four Thought - Intelligent Kindness in Healthcare
Download Intelligent Kindness in Healthcare
John Ballatt calls for a new approach to supporting the NHS, using "intelligent kindness" to transform the culture of healthcare.
"Simplistic faith in industrialisation and procedural rules leads us to tell staff what to do , when, how and with what result, and to monitor them with quite ruthless intrusiveness. Inevitably this distracts, creates anxiety, squeezing out the very intelligence, and kindness, upon which good work depends."
Recorded at the Hay Festival. Presenter: Helen Zaltzman Producer: Sheila Cook.
Published on Wednesday, 28th June 2017.
Available Podcasts from Four Thought
We are not the BBC, we only list available podcasts. To find out more about the programme including episodes available on BBC iPlayer, go to the Four Thought webpage.