The Bottom Line - Recalls
Faulty children's beds, mislabelled horsemeat burgers and exploding dishwashers are among the products recalled by companies in the UK to protect the health and safety of consumers. Evan Davis and guests discuss the process for recalling defective items and find out how quickly manufacturers and distributors must act. What are the logistics of getting back hundreds of thousands of products from consumers? And what impact does a recall have on a company's reputation? Does it reassure or unnerve customers?
Guests:
Gerard Bos, Customer Relations Manager for UK and Ireland, Ikea
Chris Dee, Chief Operating Officer, E.H Booth
Vince Shiers, Managing Director, RQA Group
Producer: Sally Abrahams.
Published on Thursday, 24th July 2014.
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