The World of Business - Mass Customisation and the Experience Economy

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Joe Pine's career as a business coach began at IBM when he brought business partners and customers into the development process of a new computer. Taking from this the lesson that every customer is unique, he wrote a book called Mass Customization on businesses that serve customers' unique needs. And later he would coin the phrase the "Experience Economy" -- consumers buying experiences rather than goods or commodities.
Peter Day hears about Joe Pine’s latest ideas and new book in Global Business, after the news.
Producer: Richard Berenger
Editor: Stephen Chilcott

Published on Saturday, 26th November 2011.

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