Consumer Fight Back with Holly Hamilton - Benefits Overpayment & Enduring Power of Attorney

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Holly & the team investigate why the Department for Communities, which manages benefits in Northern Ireland, rejected Mark’s attempt to update his mother’s address when she moved to residential care. The result was an overpayment of her benefits, which the family may now have to repay, and a GDPR breach when letters were sent to an old address. Expert Rachael Jeffers attempts to make sense of what happened.

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Published on Saturday, 14th December 2024.

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