Consumer Fight Back with Holly Hamilton - An “Under The Covers” Investigation

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Listener Seán tells Holly about his experience buying a bed for his son. They already had a mattress so just bought the frame, which had storage accessed by lifting the mattress. When it was delivered they discovered the mattress they had was too light to keep the frame down, but when they contacted the shop they didn’t get the response they hoped for. Chief Inspector of Trading Standards in Northern Ireland, Damien Doherty, explains Seán’s consumer rights.

If you have a story or experience you want to share email cfb@bbc.co.uk

Published on Saturday, 11th January 2025.

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